Privacy Policy
Privacy Policy
CONFIDENTIALITY AND PRIVACY STATEMENT
Publication Date:
Uptics, a brand of Galavant Networks Ltd (GNL), together with its authorized dealers, resellers, subsidiaries, and affiliates (collectively referred to as “Uptics,” “we,” “us,” or “our” in this Statement), is committed to respecting the privacy of its customers, subscribers, and end-users (collectively referred to as “you”) and to complying with applicable data protection and privacy laws.
This Confidentiality and Privacy Statement (“Privacy Statement”) is intended to give you a general understanding of how Uptics may collect, use, protect, and otherwise deal with your personal information.
You acknowledge that by providing your information to Uptics, you consent to the processing of your data in accordance with this Privacy Statement.
Different Uptics-branded or affiliated products and services collect different kinds of data. It is important that you read this Privacy Statement together with any other privacy, customer, or regulatory notices we may provide for specific products and services, and on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data.
Where applicable, this Privacy Statement supplements other notices and Uptics privacy notices and is not intended to override them. We invite you to visit our webpage for the list of our current service and product-specific notices and policies.
Personal Information Collection
Uptics reserves the right to collect and use your confidential, personal, or proprietary information when you:
Purchase, sign up for, subscribe to, or use Uptics’ wide range of products and services that are offered or for which you may choose to opt-in.
Make customer inquiries via online customer support, customer call centers, or our physical locations.
Request information or other services.
Respond to communications from us (such as SMS, emails, questionnaires, or surveys).
Interact with Uptics’ websites, including submitting an application form, completing a survey form, or using any other online service.
Enable, or fail to disable, your browser’s internet cookies, which can facilitate Uptics’ tracking of personal preferences, including websites visited.
Engage with Uptics’ social media pages, including Twitter, Instagram, and Facebook.
Participate in Uptics’ promotional events, incentive, or loyalty programs.
Provide information through Uptics’ customer call centers, authorized dealers, resellers, and other sales channels, or through any other affiliates or business dealings with Uptics by which you have consented to provide your personal information.
Types of Information Collected
The types of information that Uptics may collect include, but are not limited to:
Contact information (such as name, address, email address, and telephone number).
Identification information (such as passport identification number, tax registration number, driver’s license, date of birth).
Demographic information (such as age range, marital status, gender, occupation).
Photographs, such as those that you may submit for contests or prize-winning competitions.
Product-specific information (such as preferences, closed user groups (CUGs), friends and family who you choose to include in your service plan, credit limit).
Financial information (such as banking details, financial status, direct debit, and related bill payment banking transactions).
Service account information (such as call usage, account balances, transaction history, credit information, billing, loyalty points).
Information related to the use of a telecommunications service or telecommunication network, including quantity, technical configuration, type, origination, destination, content, or amount of such use.
Your behavior, usage, or activity on any of our products and services.
Any other data you choose to share with us or provide via any product, service, campaign, or promotion.
Use of Information
Any information, including personal information, collected by Uptics will be used in support of the intended purposes stated at the time it was collected, or otherwise communicated to you in writing thereafter.
We may use your information to:
Assist with service-related issues, technical support, and billing purposes.
Enhance your customer experience by providing specific products and services tailored to meet your needs.
Conduct general marketing campaigns, network protection, and legal and regulatory compliance.
Mobile Applications
Uptics may offer and request your participation in various mobile applications to enhance the user experience. If you choose to register for an application, we may obtain information about you and/or your mobile device.
Uptics will use the information collected in accordance with this Privacy Statement and any product, service, or application-specific privacy notices.
You may stop the collection of your personal information at any time by uninstalling the relevant applications for which you have registered or by contacting us to opt out.
Linked Sites
Uptics’ websites may contain links to third-party sites that are not controlled by Uptics or covered by this Privacy Statement.
Uptics recommends that you check the Privacy and Cookie Statements of all sites you visit before providing any information, including personal information.
Sharing of Information
Uptics does not disclose, trade, transfer, or otherwise share your information except in the following instances:
As required by law, such as in conjunction with a court order, government inquiry, litigation, dispute resolution, or similar legal process.
When we believe in good faith that disclosure is necessary to protect our rights, protect your security, investigate fraud, or respond to a law enforcement request.
With Uptics service providers, field engineers, and contractors who work on our behalf and do not have an independent right to use the information.
With our business partners for Uptics’ marketing activities, in which no specific personally identifiable information is provided.
With third parties for research and development purposes.
With third parties to facilitate identity verification or fraud prevention.
With your consent, which we may obtain in writing, online, or orally.
Data Transfer
Uptics will endeavor to ensure adequate commercial agreements are established with third-party affiliates regarding cloud computing services and data transfers in compliance with applicable legislation.
Data Retention
Uptics will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, regulatory, and reporting requirements.
Security
Uptics has put in place appropriate security measures to prevent unauthorized access, alteration, or disclosure of your personal data.
Privacy Support & Inquiries
If you have concerns or questions regarding this Privacy Statement or Uptics’ privacy practices, or if you wish to update your personal information or stop the collection of your personal information, please contact us at:
Changes to Privacy Statement
Uptics reserves the right to amend or modify this Privacy Statement at any time. Notice of any such change, along with the revised policy, will be posted on our website.